Effective date: 5 August 2026

Last revised: 5 August 2026

This Refund Policy sets out when and how you can request a refund for purchases made on the eDragon platform ("the Service"), operated by Shenzhen Cylon Space Technology Co., Ltd. It forms part of our Terms of Service and should be read together with them.

1. Overview

eDragon generates content using compute resources. The moment a generation instruction runs, compute is consumed — so credits that have already been spent on generation are not refundable. The sections below set out the rules for subscriptions, credits and specific situations.

2. Subscriptions

1. Cancelling. You can cancel your subscription at any time from your account settings. Cancelling stops future automatic renewals; it does not retroactively refund the current billing period.

2. After cancelling. You keep full access to everything you have paid for until the end of the current billing period.

3. Renewals. Once a billing period has started, the subscription fee is not refundable, except where required by law or where section 5 of this policy applies.

3. Credits and generated content

1. Credits already spent. Credits consumed by a generation job are not refundable, even if the result does not match what you had in mind. The compute cost has already been incurred on our side.

2. Unused credits. Credits you have purchased but not yet spent are generally not refundable. They remain in your account and stay usable for the validity period published on the platform.

3. Quality of generated content. AI-generated output varies from run to run. Dissatisfaction with the creativity, style or precision of a result is not, on its own, grounds for a refund.

4. Free trials

Free trial credits and promotional credits carry no cash value and are not refundable or exchangeable.

5. When we will refund you

We will process a refund in the following situations:

1. Billing error — we charged you incorrectly, or charged more than the price published on the platform.

2. Duplicate charge — the same order or service was charged more than once.

3. Service failure — we confirm that a technical fault on our side prevented delivery of generation you paid for, while credits were still deducted. In this case we may, at our discretion, restore the credits or issue a refund.

4. Unauthorised transaction — a charge on your account that you did not authorise (subject to identity verification and any supporting evidence we request).

5. Statutory withdrawal rights. Where applicable law gives you a right to withdraw from a purchase of digital goods or services, we will honour it. Note that if you asked us to start the digital service immediately and acknowledged that doing so waives your withdrawal right, fees for content already generated are not refundable.

6. When we will not refund you

We do not accept refund requests in these cases:

1. Credits that have already been used for generation.

2. Subjective dissatisfaction with the creativity, quality or style of AI-generated content.

3. Failure to cancel a subscription before it renewed.

4. Suspension, restriction or termination of your account for breaching our Terms of Service.

5. A change of mind after the generation service has been delivered.

7. How to request a refund

Email eseedo@gmail.com with:

1. The email address registered to your account;

2. The date and amount of the charge;

3. The order or transaction reference, if you have one;

4. A description of why you are requesting a refund.

Requests must be submitted within 14 calendar days of the charge. We cannot process requests made after that.

8. How refunds are processed

Approved refunds are returned via the original payment method. How long the money takes to arrive depends on your payment provider and usually takes several business days. We will email you once the refund has been processed.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our operations or in the law. When we do, we will update the revision date above. Continuing to use the platform after an update means you accept the revised policy.

10. Contact us

Platform: eDragon

Email: eseedo@gmail.com

Operating company: Shenzhen Cylon Space Technology Co., Ltd.

Address: Room 607A, Building D, Juji Industrial Park, Xuebianwei, Yabian Community, Shajing Street, Bao'an District, Shenzhen, China

(Note: parts of this document may have been drafted with AI assistance.)